Terms & Conditions

1. Rates

All rates are quoted in Malaysian (RM). All rates are valid at the time of publication and are subject to change without notice.

2. Included in Tour Price

Items and services included for each tour programme are listed in the sections pertaining to that individual tour.

3. Excluded in Tour Price

Accident insurance cover, air fares (unless stated in specific itinerary), items of personal nature such as laundry, telephone charges, excess baggage fees and meals ((unless stated in specific itinerary), tips to porters, bellman and local guides, hotel parking charges and other items not specifically mentioned as included in the itinerary.

4. Reservations & Confirmation

All reservations must be made at least 28 days before departure. Advance booking can be made to 6 months only.

Reply will be by a confirmation of services through fax or email within three working days. This confirmation will also serve as pro forma invoice.
Upon confirmation of reservation either by fax, email or the telephone, the reservation will be held for 4 days during which you are required to pay the package 50% of your reservation made for booking package (Hotel, Mt.Kinabalu – Normal climbing, Mt. Kinabalu – Via Ferrata) and 100% for other packages. Failed to do so, your booking will be automatically cancelled.

5. Payment

Payment need to be received within 5 days after booking. Failed to do so, booking will automatically cancelled.

DURATION Payment
DEPOSIT 50% of the total price
BALANCE Within 7days after deposit payment Remaining balance

6. Payment Terms

i) All payments shall be made either through telegraphic transfers (TT)/ E – Banking

ii)Payable to:
A/c name: Kinabalu Cemerlang Travel & Tours Sdn Bhd
Bank: Al-Rahji Bank
A/c no: 19200 1880830425
Swift code: RJHIMYKL

Bank address:
Lot 5, 6 & 7, Ground Floor, Wisma MUIS, Peti Surat 11666, 88818 Kota Kinabalu, Sabah, Malaysia

Tel : +6088-252 203/06/07

 

iii)TT will be use for international customer.
Malaysian customer can bank-in the payment directly to our account.

iv) All bank charges will be borne by customer. Kinabalu Cemerlang Travel & Tours has
the right to demand any additional payment for the shortfall result from it.

v) Tour voucher will be produce to the guest once the payment receives. Please send any
supporting document as a proof of payment.

vi) Reservation is ONLY CONFIRMED when payment is already received.